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Microsoft 365 · Ongoing support · India
Microsoft 365 support that doesn't end after go-live.
Once your tenant is set up, someone still has to handle password resets, new-user provisioning, security alerts, and the odd broken Teams call — that's what our ongoing support covers.
You get a real support channel instead of hoping whoever set up your tenant originally is still reachable a year later.
Why Rua
What ongoing support actually covers.
Not just a ticket queue — day-to-day tenant administration.
Helpdesk for everyday issuesPassword resets, mailbox permissions, new-user onboarding, and the small things that come up every week.
Security & alert monitoringWe watch for suspicious sign-ins, phishing alerts, and license compliance issues, not just wait for you to report a problem.
Renewal & license managementLicense counts, renewal dates, and plan changes are tracked proactively as your team grows or shrinks.
How support works
From a raised ticket to a resolved issue.
We triage & respond
Most requests get a response within one business day, faster for urgent access issues.
We resolve or escalate
Straightforward issues are fixed directly; complex ones are escalated with a clear timeline.
We follow up
We confirm the fix worked and log recurring issues so root causes get addressed, not just symptoms.
Approaching Your Enterprise Renewal Window? Audit your seat usage counts before your billing cycle hits. Grab our Free Microsoft 365 Security & Licensing Blueprint to cut seat waste.
Coverage
Serving businesses across India.
Support is delivered remotely for businesses anywhere in India.
We serve businesses across India, with on-site support where needed and remote support everywhere. Get in touch to confirm coverage for your location, or browse IT services by city.
FAQ
Common questions about Microsoft 365 support.
See our guide on how to secure Microsoft 365 for the baseline we set up as part of support.
QWhat's included in ongoing Microsoft 365 support?
Helpdesk requests, admin changes, security alert monitoring, and license/renewal management.
QCan you support a tenant someone else originally set up?
Yes — we review the existing configuration first, then take over support without disrupting users.
QWhat's your response time on support requests?
Most requests get a response within one business day; urgent access issues are prioritized faster.
QWhat are your support hours?
We respond the same business day. Exact coverage depends on the plan you're on — talk to us about your specific needs.
QIs support billed separately from licensing?
Yes, ongoing support is scoped and billed separately from Microsoft 365 licensing costs.
Need ongoing Microsoft 365 support?
Tell us about your current setup and support needs, and we'll outline a plan — no obligation.
