Dynamics 365

Dynamics 365 CRM and Business Central ERP, licensed and deployed correctly.

Rua Technologies delivers enterprise IT solutions including Microsoft 365, Azure, cybersecurity, cloud migration, managed IT services, and digital transformation tailored to modern businesses.

Rua Technologies helps organizations across India license the right Dynamics 365 modules, provision environments, and integrate CRM and ERP with the rest of the Microsoft stack.

Talk to a Dynamics 365 specialist See modules & pricing

CRM & ERP

Sales, service, finance, and operations on one platform.

Enterprise

Most licensed

Dynamics 365 CRM

Sales & customer engagement

Cloud CRM covering sales pipeline management, customer service case tracking, and marketing automation across the customer lifecycle. We configure pipeline stages and forecasting to match how your sales team actually sells, connect it to Outlook and Teams so reps aren't switching apps constantly, and migrate existing customer data cleanly.

IncludedLead and opportunity management, sales forecasting, customer service case management, Teams and Outlook integration
  • Sales and Customer Service licensed separately or together
  • Lead, opportunity, and pipeline management with forecasting
  • Integrates with Microsoft 365 and Power Platform
  • Teams and Outlook integration for reps
  • Per-user licensing available
  • Data migration from existing CRM or spreadsheets
  • Marketing automation across the customer lifecycle

Dynamics 365 Field Service

Field operations

Work order scheduling, technician dispatch, and asset tracking for organizations running field service operations. We configure scheduling rules around your technicians' skills and territories, roll out the mobile app so field staff can update jobs from site, and connect it into CRM so service history follows the customer.

IncludedScheduling and dispatch, resource management, asset and inventory tracking
  • Mobile app for field technicians
  • Work order scheduling and technician dispatch
  • Skill and territory-based scheduling rules
  • Asset and inventory tracking
  • Integrates with Dynamics 365 CRM
  • Per-user licensing
  • Service history follows the customer record

Business Central (ERP)

Business Central Essentials

Core financials & operations

Core financial management, inventory, and sales/purchasing tools for small and midsize businesses moving off entry-level accounting software. We map your existing chart of accounts and inventory data into Business Central, set up approval workflows for purchasing, and configure the dashboards your finance team actually needs day to day.

IncludedGeneral ledger, accounts payable/receivable, inventory management, sales and purchasing, basic reporting and dashboards
  • General ledger, AP/AR, and core financials
  • Inventory management and sales/purchasing
  • Lower-cost Business Central tier
  • Cloud-based deployment
  • Basic reporting and dashboards
  • Best for small to midsize businesses
  • Data migration from entry-level accounting software

Business Central Premium

Manufacturing & service management

Everything in Business Central Essentials plus manufacturing and service management for businesses with production or field service operations. We configure production order workflows against your actual bill of materials, set up service order dispatch, and confirm Premium's added modules genuinely fit your operation before you pay for them.

IncludedAll Essentials features, production orders and manufacturing, service order management, dispatch and scheduling
  • All Essentials features included
  • Adds manufacturing and service modules
  • Production orders against your bill of materials
  • Service order dispatch and scheduling
  • Full ERP feature set
  • Best for production and service-led teams
  • Module fit confirmed before you commit to Premium pricing

Module availability and included features can vary by agreement. Contact Rua for a tailored recommendation.

Power Platform

Low-code apps, automation, and BI built on the same data.

Microsoft Power Platform

Automation & BI

Low-code apps, workflow automation, and business intelligence built on the Microsoft stack, connected to your Dynamics 365 data. We scope which Power Platform components your team actually needs first, since licensing per-app versus per-user makes a real cost difference depending on how many apps a person touches.

Available versionsPower BI, Power Apps, Power Automate, Power Pages
  • Power BI, Power Apps, Power Automate, Power Pages included
  • Licensing per app or per user
  • Connected directly to your Dynamics 365 data
  • Dataflow and dashboard setup
  • Workflow automation design
  • Per-app vs per-user cost comparison
  • Scoped to the components your team actually needs

Power BI

Business intelligence & analytics

Interactive dashboards and reports that turn Dynamics 365, Excel, and other business data into shareable insights. We build the first set of reports directly against your Dynamics 365 data model, set row-level security so people only see the records they're supposed to, and schedule refreshes so numbers stay current.

IncludedInteractive reports and dashboards, data modeling, 100+ data source connectors, secure sharing and row-level security
  • Interactive reports and dashboards
  • Per-user or premium capacity licensing
  • 100+ data source connectors
  • Embeds in Teams and SharePoint
  • Scheduled data refresh
  • Row-level security matched to Dynamics 365 roles
  • Built directly against your Dynamics 365 data model

Power Apps

Low-code app development

Custom business apps built with little to no code, connected to Dynamics 365, SharePoint, and other line-of-business data. We build the first app alongside your team so they can maintain it after handover, choosing canvas or model-driven app type based on how structured the underlying data actually is.

IncludedCanvas and model-driven apps, prebuilt templates, mobile and web deployment, 400+ data connectors
  • Canvas and model-driven apps
  • Per-app or per-user licensing
  • Prebuilt templates for faster rollout
  • 400+ data connectors
  • Mobile and web deployment
  • Works with Power Automate flows
  • Hands-on build so your team can maintain it

Power Automate

Workflow automation

Automates repetitive tasks and approvals across Microsoft 365, Dynamics 365, and third-party apps. We map out the manual steps your team repeats most often first, build flows that handle the actual exceptions (not just the happy path), and set up approval chains that route to the right person automatically.

IncludedCloud and desktop flows, approval workflows, AI Builder integration, robotic process automation (RPA)
  • Cloud and desktop flows
  • Per-user or per-flow licensing
  • No-code workflow builder
  • Approval workflows built in
  • AI Builder integration
  • Robotic process automation (RPA)
  • Connects 1,000+ apps and services

Planning a CRM or ERP rollout?

Tell us your sales, service, or finance workflow, and we'll recommend the right Dynamics 365 modules and licensing structure.

WorkflowSales, service, or finance processes to cover.
Team sizeRoughly how many users need licenses.
Current CRM/ERPWhat you're replacing, if anything.