Managed services
Rua Technologies provides 24×7 monitoring, help desk support, patch management, and infrastructure oversight so your systems stay running without waiting for something to break.
For businesses without an in-house IT team, managed services means one accountable partner covering monitoring, support, backups, and vendor coordination.
What's included
01Monitor
Continuous monitoring of servers, endpoints, and cloud services with alerts routed before issues become outages.
Best for: Businesses that need problems caught before users notice them.
Typical timeline: Monitoring coverage is typically live within 1–2 weeks of onboarding.
02Support
Responsive ticketing and remote troubleshooting so your team stays productive instead of waiting on hold.
Best for: Organizations that want predictable, responsive day-to-day support for their staff.
Typical timeline: Support access begins from day one of onboarding.
03Maintain
Scheduled patching and updates across servers, endpoints, and applications, tested before wide rollout.
Best for: Teams that need patching handled consistently, not reactively after an incident.
Typical timeline: Ongoing, scheduled monthly with emergency patches applied as needed.
04Coordinate
One point of contact for license renewals, vendor support tickets, and IT asset tracking across your stack.
Best for: Businesses juggling multiple vendors who want a single point of accountability.
Typical timeline: Asset inventory and vendor mapping typically completed in the first 2 weeks.
05Secure
Ongoing visibility into your security posture across endpoints, identities, and systems, so gaps get caught during a monthly review instead of during an incident.
Best for: Organizations that want security hygiene managed alongside day-to-day IT, not handled as a separate project.
Typical timeline: Security monitoring integrates into standard onboarding within 2 weeks.
06Advise
Regular business reviews that translate ticket volume and system health into a clear view of where your IT budget and roadmap should go next.
Best for: Leadership teams that want IT decisions backed by data, not guesswork at renewal time.
Typical timeline: First strategic review typically scheduled 90 days after onboarding, then quarterly.
FAQ
24×7 monitoring, help desk support, patch management, backup oversight, vendor coordination, and monthly reporting — a full outsourced IT operations layer.
No. We work with your existing infrastructure and licensing, and can complement or gradually take over responsibilities from an internal team if you have one.
Help desk tickets are triaged and responded to the same business day, with emergency issues escalated immediately.
Yes. Monitoring and support cover both cloud services and on-premises servers and network equipment.
Pricing depends on environment size and scope — we'll size it based on device count, user count, and the services you need after a short discovery call.
Get in touch
Tell us about your current setup and team size — we'll recommend a coverage plan that fits.
